Browsing by Author "Mosoti, Jared"
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Publication Open Access Environmental and Social Customer Relations Management model for Small and Medium Enterprise Acceleration in Africa(Mount Kenya University, 2015) Odhuno, Edwin; Mosoti, JaredThe main objective of this article is to present an analysis of a client relationship management model that places emphasis on the formation of theoretical foundations for client focus, engagement and data bases in relation to business performance and acceleration. The fundamental question is: How can SMEs socially leverage client focus, engagement and data management for the realization of business acceleration? The environmental and social model hypothesizes that client focus, engagement and data management relate positively to new and existing client interest generation, repeat business and market segmentation. Essentially, and for purposes of business acceleration, SMEs can engage in and respond to client expectations in such ways that not only create demand for the product or service, but generate repeat business in addition to product or service modification and improvement. A disproportionate number of SMEs in Africa crumble within six months to one year after the initial business start-up. Very many others take long to even reach break-even point while others realize very low and slow profits. Many SMEs in Africa fail to recognize the power of CRM as driven by client engagement and data base management for purposes of repeat business and profit acceleration. Studies have affirmed that customer retention and repeat business have a significant impact on profitability. Microfinance firms continue to emerge in micro-economies of Africa in general and a number continue to struggle to remain afloat. This article analyzes the CRM model in order to generate interest and recommend a practical approach for SMEs in Africa in general. The content analysis method was employed based on critical thematic aspects of the CRM model. The key finding was that there is a positive relationship between CRM and business growth and acceleration. However, there is a notable gap in the use of technology for purposes of data base construction, use and management. Many SMEs in Africa will have to leverage technology in order to realize effective CRM.Publication Open Access Fraud risk management and financial performance of microfinance institutions in Kenya(International Journal of Research in Business and Social Science, 2023-12) Mosoti, Jared; Wafula, Joshua; Nyangau, AndrewFraud is a thorn in the flesh of many organizations in both local and global business ecosystems, more so in the financial sector because of the liquid nature of their services. To curb this menace, Financial Institutions including Microfinance institutions implemented fraud risk management practices. While larger financial institutions afford raft measures for curbing fraud, MFIs contend with less sophisticated practices in spite of them being the most susceptible to financial improprieties. Further, the determination of the overall effect of these practices on financial performance is critical in evaluating their success. The objective of this study therefore was to find out how fraud risk management practices affect the financial performance of Microfinance Institutions in Kenya. The study was anchored on the fraud management life cycle theory and focused on twelve deposit-taking Microfinance Institutions that were in operation in the Nairobi region of Kenya between 2016 to 2020. The study adopted a descriptive research design using cross-sectional data computed from the average financial results for five years 2016-2020. The study used purposive and stratified Random sampling methods to select a sample of 281 respondents from finance, ICT, operations, Audit, and Litigation managers and staff. The study used descriptive and inferential statistics to analyze the data. The results showed that fraud risk management positively and significantly affected financial performance by curbing incidents of fraud and concluded that to improve financial performance microfinance institutions should implement fraud risk management since they had a positive and significant effect on financial performance. The study recommended that firms should invest substantially in fraud risk management to reduce incidences of fraud and improve financial performance. Further, the management of Microfinance Institutions should continually evaluate and update their practices to keep abreast with the ever-changing fraud anticsPublication Open Access Investigation on Factors Facilitating Accessibility of Banking Services through Agency Banking in Kenya: (A Case of Equity Bank) in Kitui Central District, Kitui County, Kenya.(International Journal of Scientific and Research Publications, 2015-08) Mwende, Mutie Juliet; Bichanga, Dr. Julius; Mosoti, JaredAgency banking has become one of the essential services in the banking sector in bringing their services closer to the people at the grass-root or in remote areas where brick and mortar branches are not present. This study focused on the role of agency banking in providing and availing the banking services to the customers’ .The purpose of the study was to explore the functionality and contribution of agency banking. This study assessed the Role of agency banking in increasing accessibility to banking services and helping in decongesting the banking halls in Kitui central district, through an analysis of the costs and benefits raised by agency banking and how these are distributed among the stakeholders .The researcher was guided by the following objectives:-To investigate the cost of banking transactions through agency banking ,to investigate the efficiency of Agency banking in time saving, To investigate the convenience of banking products offered through agency banking and to investigate if availability of bank Agents has increased the opening hours to increase accessibility for banking services. The study used descriptive survey design and the target population was six Equity bank agents and one hundred (100 A/c holders) in Equity bank in Kitui central district. Data was collected using questionnaires and review of documentation .Data analysis was done quantitatively using inferential statistics mean ,mode, median and percentages with the help of computer software statistical package for social scientist(Spss) and the presented in tables, bar charts and graphs. Qualitative data was analyzed thematically according to the study objectives. The findings of this study are; the banking agency availed banking services closer to the customers leading to more accessibility hence saving the customers the transport cost, the agency banking is efficient in terms of transactions cost and time saving and most of the respondents were impressed by their performance, the agency banking like any other bank offered banking products which include; cash withdrawal, cash deposit, bill settlement and balance enquiry. The recommendations of the study are; Equity bank should do more advertising to sensitize the public on the availability and the services of agency banking, agency banking should also increase the products to include credit facilities and that the agency banking should have more money so that those who wants to withdrawal more would not be forced to go to the physical banks.Publication Open Access Investigation on Importance of Agency Banking in Provision of Banking Services in Kenya: (A Case of Equity Bank) in Kitui Central District, Kitui County, Kenya.(International Journal of Scientific and Research Publication, 2015-10) Mwende, Mutie Juliet; Bichanga, Julius; Mosoti, JaredAgency banking has become one of the essential services in the banking sector in bringing their services closer to the people on the grass -root or in remote areas where brick and mortar branches are not present. This study focuses on the role of agency banking in providing and availing the banking services to the customers. The purpose is to explore the functionality and contribution of agency banking. This study assessed the role of agency banking in increasing accessibility to banking services and helping in decongesting the banking halls in Kitui central District, through an analysis of the costs and benefits raised by agency banking and how these are distributed among the stakeholders. The researcher was guided by the following objectives:- To investigate the cost of banking transactions through agency banking, to investigate the efficiency of agency banking in time-saving, to investigate the convenience of banking products offered through agency banking and to investigate if the availability of bank agents has increased the opening hours to increase accessibility for banking services. The study used a descriptive survey design and the target population was six equity bank agents and one hundred (100) A/C holders in Equity bank in Kitui Central district. Data was collected using questionnaires and review of documentation. Data analysis was done quantitatively using inferential statistics mean, mode, median and percentages with the help of computer software statistical package for social scientists (SPSS) and then presented in tables, bar charts, and graphs. Qualitative data was analyzed thematically according to the study objectives. The findings of this study is; The banking agency availed banking services closer to the customers leading to more accessibility hence saving the customers the transport cost, the Agency banking is efficient in terms of transaction cost and time-saving and most of the respondents were impressed by their performance, the Agency banking like any other bank offers banking products which include; Cash withdrawal, cash deposit, bill settlement, and balance inquiry. The recommendations of the study are; Banks should do more advertising to sensitize the public to the availability and the services of Agency banking, Agency banking should increase the products they offer to their customers to include the credit facilities, and that the Agency banking should have more money so that those who want to withdraw more would not be forced to go to physical banks. Index Terms- Agent, Agency, Agency banking, Banking, principal