Publication: USAGE AND USER SATISFACTION OF LIBRARY RESOURCES IN KISII UNIVERSITY LIBRARY, KENYA
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2017-11
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European Centre for Research Training and Development UK
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Abstract
This paper examines the usage and user satisfaction of library resources in
Kisii University Library, Kenya. With the advent of mobile and computer technologies coupled
with information proliferation, interest has been shifted to addressing changing users’ needs.
The target population comprised of all librarians and all registered library users in Kisii
University.It employed ex-post facto research design. The study sample comprise of one
hundred and ninety five (195) out of a population of one thousand six hundred and twenty
five (1625). Questionnaires were used in data collection. The findings suggest that the both
library staff and users to embrace automation, better marketing of library resources
and user training to be done
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Keywords
Usage, Library Users, User Satisfaction, Library Resources, Libraries, Academic Libraries