Assessment of Factors Influencing Effective Staff Performance in Improving Data Management in Selected Facilities in Mombasa County, Kenya

Abstract

Preceding studies in upcoming nations have shown a diversity of reasons that may endanger data value in HIS. Some of these issues are related to the facility's setup and the technical knowledge of the healthcare providers. Conferring to study, many upcoming nation's well-being info systems are unable to offer essential support info. The lack of preferment of info culture harms the enactment of Health Info Systems (HIS). This research aimed at assessing reasons influencing effective staff actions in improving data management in designated amenities in Mombasa County, Kenya. The aspects to be explored were divided into three categories: organizational reasons, individual/team reasons, and external environmental reasons. The study was conducted in Mombasa County and used a cross-sectional research strategy with a mixed methods tactic. The 2080 healthcare workers formed the study's target population. In addition, the researcher targeted source documents, Ministry of Health (MOH) 711 reporting tools, and the Kenya Health Info System (KHIS) in 53 public health facilities, 172 private health facilities, and 17 FBO/NGO health facilities. The sample size for the study was 242 healthcare workers, 57 source documents, 24 MOH 711 reporting forms, and 24 KHIS in 24 levels 5, 4, and 3 private, Public, and FBO/NGO health facilities in Mombasa County. Both stratified and purposive sampling methods were employed in this research. Questionnaires, interviews, focus group debates, and data verification tools were employed to obtain quantitative and qualitative data for this research. Quantitative data were examined using incidences, proportions, mean, std, variation of coefficient, cross-tabulations, coefficient Phi correlation, and binary logistic regression (at 0.05 significance level). Qualitative data were analyzed using content analysis. The results indicated that organizational aspects (ϕ = 0.268, OR = 0.284, p > 0.05), staff effectiveness (ϕ = 0.408, OR = 0.056, p > 0.05), and individual attributes (ϕ = 0.141, OR = 0.424, p > 0.05) did not have a significant impact on improvement in data administration, while knowledge and skills (ϕ = 0.535, OR = 0.031, p < 0.05) was found to have a significant effect on improvement in data organization. The study concluded that the awareness and skills of healthcare employees are substantial predictors of enhancement in data management at the well-being amenities in Mombasa County. The study recommends that the Ministry of Healthiness at the nationwide level and the department of Healthiness in Mombasa County should ensure that(Human Resources for Health) HRH norms on Healthiness Management Info System (HMIS) officers are adhered to and ensure that all health employees are adequately competent in data management which will improve their competency.