Publication: Effect of Mobile Banking Technology on the Financial Performance of Deposit-Taking Microfinance Institutions in Kenya
| dc.contributor.author | Mosoti, Jared Mobisa | |
| dc.contributor.author | Wafula, Joshua | |
| dc.contributor.author | Nyang’au, Andrew | |
| dc.date.accessioned | 2024-10-08T06:51:15Z | |
| dc.date.available | 2024-10-08T06:51:15Z | |
| dc.date.issued | 2022-10 | |
| dc.description.abstract | The Microfinance institutions in Kenya have experienced turbulent times following the collapse of many banks in the 1990s. In order to minimize their operational costs, these institutions’ banks have adopted internet banking including ATMs, mobile banking, and internet banking where customers can access their accounts on their personal computers. The study’s main objective was; to assess the effect of Mobile Banking Technology on the financial performance of Deposit-taking Microfinance Institutions in Kenya. The study was guided by the conventional theory of financial deepening. The study targeted all Deposittaking microfinance institutions in Kenya that were in operation between 2016 and 2020. The target population was 387 employees, who include: management and operations, Finance and credit control, Internal and Risk, External Audit, ICT, and Litigation departments of the Twelve Microfinance Institutions that were in operation in Kenya during the period of the study 2016 and 2020. The sample size was 281. The researcher used purposive and stratified Random sampling methods whereby, in a situation where there was only one unit of observation, the entire population was involved in the study. The findings showed that the micro-finance institutions used mobile banking technology in capturing data and that this has reduced incidences of fraud in the banking sector. Further, the findings showed that mobile banking technology played a major role in the microfinance subsector and the use of cybercrime risk identification mechanisms has reduced incidences of fraud. The study concludes that there is a positive relationship between mobile banking and the financial performance of financial institutions in Kenya. The study recommends that the management of microfinance institutions should review the mobile banking systems continuously to identify loopholes in the system that can be exploited by fraudsters. | |
| dc.identifier.issn | 2710-2742 | |
| dc.identifier.uri | https://erepository.mku.ac.ke/handle/123456789/6938 | |
| dc.language.iso | en | |
| dc.publisher | International Research Journal of Economics and Finance | |
| dc.subject | Mobile banking technology | |
| dc.subject | Financial performance | |
| dc.subject | Microfinance institutions | |
| dc.subject | Conventional theory. | |
| dc.title | Effect of Mobile Banking Technology on the Financial Performance of Deposit-Taking Microfinance Institutions in Kenya | |
| dc.type | Article | |
| dspace.entity.type | Publication |