Publication: Effects of Inventory Control in Enhancing Service Delivery in Public Hospitals
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2024-06
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International Journal of Scientific and Research Publications
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Abstract
Safety of storage facilities also plays an important role in enhancing service delivery in public hospitals. Safety measures ensure
both the stock and personnel’s working in the stores are secured from injuries, sabotage, theft and adverse weather conditions.
However, at ESCRH, several problems have been experienced in the storehouse of the hospital. Some important items experiences
shortages without the knowledge of the store’s personnel. Sometimes items take a long time to be located causing user department
to start complaining to the procurement department. A number of pilferages of drugs and theft of important items especially the
anti-biotic drugs vindicate have been reported in the hospital, where some staff engaged in ferries and sell essential drugs to private
facilities leaving the hospital to suffer an acute shortage of drugs and stand still of its chartered delivery services. In addition, some
important store documents find themselves missing due to poor store recording keeping. All these problems affect service delivery
in public hospitals in many ways. The study is guided by the following research question; What are the effects of inventory control
in enhancing service delivery in public hospitals? The study adopted a descriptive research design where the research will be carried
out among various employees in Elwak County Referral Hospital. The sample of the study will constitute 30 employees that is
drawn from a population of 100 employees by use of stratified random sampling method. A self-administered questionnaire will be
used to collect data from the employees. The stuyd found that 70.80% of respondents agree that Elwak Sub County Referral Hospital
experiences under stock situations, 20.80% strongly agreed while only 8.30% disagreed. 62.50% of the respondents agreed that
under stock situations causes stoppage of services delivery at Elwak Sub County Referral Hospital while 37.80% strongly agreed.
This shows that under stock situations causes stoppage of delivery of services in the hospital to a very great extent. The study found
that good inventory control will ensure that the required level of inventory is maintained which ensure continuous supply of items
to user departments with minimal instances of shortages which automatically affect service delivery in hospitals. The study
recommends the following: adoption of modern inventory control techniques by ESCRH.
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Keywords
Inventory Control, Public Hospitals, Service Delivery, Stores Management