Thesis:

Influence of employee training and development on organisation performance in three-star rated hotels in Nairobi city county, Kenya

The hotel industry in Kenya has indeed become one of the key sectors driving the economy, particularly with the emergence of luxurious hotels responding to increasing demand. Your research aims to address an important gap by investigating the influence of employee training on organizational performance in three-star rated hotels in Nairobi City County. The study, utilizing a descriptive research design, targeted 406 permanent employees, with a sample size of 122 respondents. Self-administered questionnaires were employed to gather the necessary data. Before data analysis, Cronbach's alpha was used to assess the reliability and validity of the data. Data were analyzed using both descriptive and inferential statistics. Descriptive statistics, such as frequency tables, percentages, and measures of central tendency, were used to summarize the data. Inferential statistics, specifically multiple regression analysis, were employed to determine the significant relationship between the independent variables—training methods, training design, training needs analysis, and employee orientation—and organizational performance. The analysis was conducted using the Statistical Package for Social Sciences (SPSS), and the results were presented in tables and figures. It is anticipated that the findings will provide valuable insights for stakeholders in the Kenyan hotel industry, guiding them on how to optimize training structures to enhance organizational performance and maximize business potential. The results revealed a significant positive correlation between training components and the organizational performance of three-star hotels. Training methods, training design, training needs analysis, and employee orientation were all positively associated with performance, explaining 81.4% of the variance in organizational outcomes. Specifically, employee orientation had the most substantial impact, followed by training needs analysis, training design, and training methods. Descriptive statistics indicated that majority of the respondents believed that employee training was pivotal to the timely delivery of services, improved collaboration, and customer satisfaction. The study concluded that training and development significantly influence organizational performance in the hotel sector. A well-structured and flexible training program, tailored to address organizational and individual needs, is crucial for enhancing the performance of hotels. Employee orientation, in particular, was identified as the most influential factor, stressing the importance of onboarding programs in organizational success. Hotels must strategically align their training initiatives to meet evolving industry demands. Based on these findings, the study recommends that hotels prioritize continuous training and re-evaluate their training methods to ensure alignment with both business strategies and individual employee needs. Special focus should be placed on enhancing employee orientation programs to facilitate smoother transitions for new hires and improve overall organizational performance. Additionally, three-star hotels should adopt crosstraining and e-learning platforms to provide flexible and effective training options. Further research is encouraged to explore other potential factors that may influence organizational performance, such as leadership development and technological innovations.