Thesis:

Effects of information communication technology adoption on financial perfomance of deposit taking saccos in Eldoret town Kenya

Information and communication technology (ICT) played an essential part in boosting innovation, growth, and competitiveness in every industry, as recognized by Kenya Vision 2030. This eventually results in increased economic output. The stability of the economy has stabilized the general well-being of the general population. As the use of technology for inclusive finance has grown, financial barriers have fallen while people's standard of life has grown, credit system and resources allocation are becoming effectively feasible. The research's primary goal was to evaluate how the implementation of information and communication technology (ICT) affected the financial performance of Eldoret town, Kenya's savings and credit cooperative societies (SACCOS), which are governed by the SACCO Society Regulatory Authority (SASRA).which was achieved through the study of effect of internet banking on the financial performance of SACCOs in Eldoret Town, Kenya; assess the effect of ATMs on the financial performance of SACCOs in Eldoret Town, Kenya; and draw conclusions regarding the effect of mobile banking on the financial performance of SACCOs in Eldoret Town, Kenya. The study made use of the Diffusion Innovation, Resource-Based View, and Technology Acceptance Model theories. The study was significant since it would evaluate the financial performance and information technology implementation of several SACCOs hence beneficial to scholars and researchers who are interested in conducting additional research in this field, as it will act as background information. Finally, the research could help the researcher identify the gaps in the body of current research in this field. To get precise and pertinent information about the phenomenon's current state, the study utilized a descriptive research design. SPSS version 29 was then used to analyze and present the data after it had been processed updated and coded. The study findings showed that mobile banking was essential for enabling customers and Sacco workers to save time (mean = 3.46, std deviation = 1.268) and that online banking significantly boosted transaction volume per day when compared to traditional methods (mean = 3.84, std deviation = 1.153). Due to Sacco's substantial ATM investment, client uptake grew dramatically (mean = 3.86, standard deviation = 1.162), boosting both customer contentment and operational efficiency, The study found that mobile banking's easily accessible and user-friendly enhanced convenience and attracted a variety of users also, it concluded that ATMs emerged as indispensable tools driving capital growth and revenue for the Sacco, thereby solidifying their pivotal role within modern financial infrastructure. Given that mobile banking services have been shown to be effective in improving customer satisfaction and time management, the study suggested that SACCOs prioritize on promoting and expanding these services. Additionally, the SACCOs ought to incorporate internet banking to increase the number of transactions made each day and improve financial effectiveness.