Matai, Julius Moenga2024-09-052024-09-052024-07https://erepository.mku.ac.ke/handle/123456789/6566We live in a society with problems that may be rooted in politics, education, agriculture, health, social security and transport. This is where entrepreneurs, the government and its agencies come in to diagnose and provide solutions before they degenerate to uncontrollable proportions. The study purpose was to assess strategy implementation process on performance of National Social Security Fund, Kenya. The study was guided by six objectives; to examine the influence of organization leadership, organization structure, organization culture, organization communication, strategic resources and technology on performance of National Social Security Fund. The researcher identified three theories; Economic Theory of wealth creation, Social cognitive Theory and Systems Theory. The study philosophy was interpretivism with explanatory and descriptive research design.. The target population of the study was 365 employees at NSSF head quarters. The population was stratified or categorized according to their cadres, then purposive sampling was used on the predetermined senior management cadre while simple random sampling techniques was used on the middle management and non-management staff who had equal chances of being selected for analysis. Questionnaires were administered to be completed by respondents while observation and document analysis provided a bias towards the qualitative design aspect. The sample size was 186 and this was determined using Krejcie and Morgan table. Data was analyzed using inferential and descriptive statistics. Under inferential statistics the researcher used regression while under descriptive statistics, the mean and the standard deviation were used for measures of central tendency and measures of dispersion respectively. The outcome was presented by the use of frequency tables. The study demonstrated a strong positive correlation (R = 0.793) between the independent variables and performance, with approximately 62.9% of the variability in performance explained by the model (R Square = 0.629). ANOVA results indicated that the regression model is statistically significant (F = 9.168, p < .001), suggesting that the predictors collectively contribute to explaining the variability in performance. Individual coefficients revealed significant influences of leadership, organization structure, culture, communication, resources, and technology on performance (p < .05). Specifically, a one-unit change in each of these factors led to significant percentage changes in NSSF's performance: leadership (19.2%), structure (10.9%), culture (12.7%), communication (15.8%), resources (25.7%), and technology (32%). Based on these results, recommendations are made to enhance organizational effectiveness. Leadership development programs should be implemented to empower managers and executives, fostering a culture of strong leadership within NSSF. Additionally, a comprehensive review of the organization's structure is recommended to streamline communication channels and clarify roles and responsibilities. Promoting a positive organizational culture that values transparency and collaboration can further contribute to performance improvement. Enhancing internal communication channels and optimizing resource allocation processes are also recommended to ensure efficient operations. Moreover, investments in technology infrastructure and continuous training for employees are advised to leverage technological advancements for enhanced performance outcomes within NSSF. Further studies should analyze the influence of various stakeholders on the fund's strategies, and explore the mediating role of technology on the influence of strategy implementation processes.enNational Social Security Fund KenyaOrganization structureInternal communicationCollaborationThesis