Thesis AN ASSESSMENT OF ETHICAL FACTORS AFFECTING WORKERS IN SERVICE DELIVERY: (A CASE STUDY OF NURSES AT PUMWANI MATERNITY HOSPITAL NAIROBI)
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Mount Kenya University
Abstract
The research project analyses the ethical factors affecting workers in
service delivery. It specifically assesses the effect of ethical factors on
service delivery among Nurses at Pumwani Maternity Hospital-Nairobi. As
the case in most public hospitals in Kenya, Pumwani Maternity Hospital
faces the challenge of high public expectations for efficient and effective
services from the nurses.
Description
Keywords
ETHICS, SERVICE DELIVERY, HOSPITAL