School of Social Sciences

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Browsing School of Social Sciences by Author "Adan, Mohamed Abdullah"

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    Influence of stores’ management practices on service delivery in Elwak sub-county Referal hospital, Mandera county
    (Mount Kenya University, 2024-06) Adan, Mohamed Abdullah
    Poor store management has major costs to any organization. Poor store management contribute to shortages of important items without the knowledge of the stores personnel’s, items taking long time to be located causing user departments to start complaining to the procurement department, while pilferages and theft of important items together with poor health records management have greatly hindered service delivery in public hospitals. This study sought to investigate the determinants of proper stores management in enhancing service delivery in public hospitals. It is based on Elwak Sub County Referral Hospital. The study aims to achieve three objectives namely; to find out the effects of inventory control in enhancing service delivery in public hospitals, to examine the importance of automating stores and health records in enhancing service delivery in public hospitals, to investigate the effects of safety of storage facilities in enhancing service delivery in public hospitals. To achieve the objectives, the study adopted a descriptive research design where the research was carried out among various employees in Elwak County Referral Hospital. The sample of the study constituted 30 employees that is drawn from a population of 100 employees by use of stratified random sampling method. A self- administered questionnaire was used to collect data from the employees. Data analysis was conducted by use of descriptive statistics i.e., Frequency counts and percentages with the help of Microsoft Excel package and presented using tables to describe distributions and pie-charts and graphs to show differences in frequencies. The study reported that good inventory control ensures that the required level of inventory is maintained which ensure continuous supply of items to user departments with minimal instances of shortages which automatically determines the replenishment of individual items (Drugs, equipment and other medical facilities), helps procurement department to make purchases decision of required items as well as providing necessary information that will assist in stock taking and stock checking thus definitely enhancing service delivery in hospitals, automating stores and health records will assist generally to keep the database of drugs in stores, drugs turn-overs, drugs receipts and recipient, patient's medical history as well as providing accurate and easy retrieval of necessary medical information of in-patient and out-Patient for the purposes of medical review in case the patient seeks medical attention again thus reducing drugs theft and that safety of storage facilities is very important in enhancing service delivery in public hospitals as pilferages, theft or destructions of items leads to stoppage of service delivery in the hospitals. The study intends to recommend the public hospital to adopt modern inventory control techniques, implementation of computerized stock updating and review of store safety policies.