Browsing by Author "Mwiti, Dr. Evans"

Now showing 1 - 4 of 4
  • Thumbnail Image
    ItemOpen Access
    An analysis of managerial competencies and their influence on staff productivity: A case of Wajir County Government employees
    (Human Resource and Leadership Journal, 2017) Bashir, Farah Mohamednoor; Mwiti, Dr. Evans
    Purpose: The purpose of this study was to conduct an analysis of managerial competencies and their influence on staff productivity in Wajir County government. Methodology: The study adopted a descriptive case study research design. The target population comprised of all the 2000 employees working with the Wajir county government. A sample size of 244 obtained by applying the Yamane formula was used. The study used stratified random sampling and simple random sampling technique to come up with the sample. The study used primary data collected through the administration of questionnaires. The statistics generated included descriptive statistics and inferential statistics. The particular descriptive statistics included frequencies and percentages while the particular inferential statistics included correlation analysis and regression. Results: The possession of technical skills, conceptual skills, human skills and informational skills by managers was found to have a positive and significant effect on staff productivity. Unique contribution to theory, practice and policy: The study recommended that urgent measures be undertaken to ensure that at least everyone in management had acquired some basic technical skills in their assigned task. It was also necessary to continuously improve the existing technical skills of those in management within the county government through regular on job training for the management. The study also recommended that short courses such as conflict resolution, strategic leadership and mentorship programs should be included the county government staff development agenda as well as team building activities where those in management should be highly encouraged to avail themselves. It was also recommended that it was necessary for those in management positions to constantly acquire the needed information on the staff activities and performance in order to constantly and effectively monitor and evaluate the performance of staff in the county government to ensure that they were actively involved in activities that led to increased productivity. It was also necessary for the management to improve how and the ways in which they disseminated information at levels in the county government to ensure that barriers in communication do not hinder the progress of the county government agendas.
  • Thumbnail Image
    PublicationOpen Access
    An analysis of managerial competencies and their influence on staff productivity: A case of Wajir County Government employees
    (Human Resource and Leadership Journal, 2017) Bashir, Farah Mohamednoor; Mwiti, Dr. Evans
    Purpose: The purpose of this study was to conduct an analysis of managerial competencies and their influence on staff productivity in Wajir County government. Methodology: The study adopted a descriptive case study research design. The target population comprised of all the 2000 employees working with the Wajir county government. A sample size of 244 obtained by applying the Yamane formula was used. The study used stratified random sampling and simple random sampling technique to come up with the sample. The study used primary data collected through the administration of questionnaires. The statistics generated included descriptive statistics and inferential statistics. The particular descriptive statistics included frequencies and percentages while the particular inferential statistics included correlation analysis and regression. Results: The possession of technical skills, conceptual skills, human skills and informational skills by managers was found to have a positive and significant effect on staff productivity. Unique contribution to theory, practice and policy: The study recommended that urgent measures be undertaken to ensure that at least everyone in management had acquired some basic technical skills in their assigned task. It was also necessary to continuously improve the existing technical skills of those in management within the county government through regular on job training for the management. The study also recommended that short courses such as conflict resolution, strategic leadership and mentorship programs should be included the county government staff development agenda as well as team building activities where those in management should be highly encouraged to avail themselves. It was also recommended that it was necessary for those in management positions to constantly acquire the needed information on the staff activities and performance in order to constantly and effectively monitor and evaluate the performance of staff in the county government to ensure that they were actively involved in activities that led to increased productivity. It was also necessary for the management to improve how and the ways in which they disseminated information at levels in the county government to ensure that barriers in communication do not hinder the progress of the county government agendas.
  • Thumbnail Image
    PublicationOpen Access
    An analysis of managerial competencies and their influence on staff productivity: a case of Wajir County Government employees
    (Human Resource and Leadership Journal, 2017) Bashir, Farah Mohamednoor; Mwiti, Dr. Evans
    Purpose: The purpose of this study was to conduct an analysis of managerial competencies and their influence on staff productivity in Wajir County government. Methodology: The study adopted a descriptive case study research design. The target population comprised of all the 2000 employees working with the Wajir county government. A sample size of 244 obtained by applying the Yamane formula was used. The study used stratified random sampling and simple random sampling technique to come up with the sample. The study used primary data collected through the administration of questionnaires. The statistics generated included descriptive statistics and inferential statistics. The particular descriptive statistics included frequencies and percentages while the particular inferential statistics included correlation analysis and regression. Results: The possession of technical skills, conceptual skills, human skills and informational skills by managers was found to have a positive and significant effect on staff productivity. Unique contribution to theory, practice and policy: The study recommended that urgent measures be undertaken to ensure that at least everyone in management had acquired some basic technical skills in their assigned task. It was also necessary to continuously improve the existing technical skills of those in management within the county government through regular on job training for the management. The study also recommended that short courses such as conflict resolution, strategic leadership and mentorship programs should be included the county government staff development agenda as well as team building activities where those in management should be highly encouraged to avail themselves. It was also recommended that it was necessary for those in management positions to constantly acquire the needed information on the staff activities and performance in order to constantly and effectively monitor and evaluate the performance of staff in the county government to ensure that they were actively involved in activities that led to increased productivity. It was also necessary for the management to improve how and the ways in which they disseminated information at levels in the county government to ensure that barriers in communication do not hinder the progress of the county government agendas.
  • Thumbnail Image
    PublicationOpen Access
    Influence of Customer Service Strategies on Firm Competitiveness: a Case of Boresha Savings and Credit Cooperative Society, Baringo County, Kenya
    (INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH & DEVELOPMENT, 2016-11) Kimosop, Jebichii Daisy; Yatich, Henry Kiptum; Mwiti, Dr. Evans
    Competitiveness among business enterprises in modern economies has become a very significant concept for both small and large-scale business enterprises and those engaged in one way or the other in business. Savings and Credit Cooperative Societies (SACCOs) in Kenya are some of the business firms that have enjoyed doing business with members of a particular profession. However, in the recent past, they have expanded their scope to serve other customers other than those in their existing customer base. As such, excellent customer service becomes imperative for their survival and success. The study examined how competitiveness can be harnessed through customer services in SACCOs. The study objectives were: To examine the level of customer feedback on competitiveness, to examine the level of information technology use on competitiveness and to examine the level of customer service training on competitiveness of Boresha Sacco. The study was carried out in Boresha Sacco Society, Baringo County. The study employed a mixed study approach with descriptive research design. The target population was 160 respondents from eight Boresha Sacco SACCO branches, where information was sought from managers and its employees. The study achieved a response rate of 74% with 118 respondents answering the questionnaires. Data collection was done using questionnaires. Data analysis was carried out using means and standard deviations for descriptive analysis. Analysed data was presented using frequencies, percentages, and tables. The study found that customer feedback played a key role in positively influencing competitiveness of firms. The study also found that use of mobile phones in communicating with customers leads the information technology use, as well as training of staff on customer responsiveness. The study recommends that SACCOs and other profit making firms should allocate more resources to customer feedback strategies and more so to the use of technology, and in particular developing customer feedback mobile phone applications