School of Social Sciences

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Browsing School of Social Sciences by Subject "Allocation of resources"

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    Assessment of county integrated development plan implementation determinants on service delivery in Meru county government, Kenya
    (Mount Kenya University, 2024-06) Murithi, Olivia Gakii
    Meru County's leadership had admirable intentions, but they failed to adequately execute them, leading to inadequate service delivery. In fiscal year 2021/2022, Sh209 million was embezzled because the government failed to furnish the necessary paperwork for the distribution. As a result, the county administration's issues with underfunding and misallocation became even more severe. In order to determine whether the level of service provided aligns with various aspects of the strategic plan of the Meru County Government, this study set out to do just that. The organizational structure, functional strategy, allocation of resources, and support from senior management were all part of the issues that were examined. Models like the Servqual and Strategic Fit theories as well as the Resource-Based View and Contingency Theories were utilized in this investigation. A total of 161 people from 10 different departments within the Meru County Government were a part of the study, which used an explanatory research approach. With the use of Slovin's Formula, we were able to recruit 114 participants by stratified random selection. Using a mix of quantitative and qualitative techniques, semi- structured questionnaires were used to gather primary data. Inferential statistics, such as Pearson correlation and multivariate regression, and descriptive statistics, such percentages, means, standard deviations, and frequency distributions, were employed in the data analysis. The results demonstrated that elements such organizational structure, functional strategies, allocation of resources, and support from top management accounted for 83% of the total impact on service delivery. Service delivery within the Meru County Government was found to be significantly impacted by factors like as top- down support, organizational structure, functional strategies, and resource allocation, according to the study. Among the many recommendations were the following: increasing participation from workers in decision-making; developing effective management practices; enhancing oversight of departmental staff; and placing an emphasis on internal communication through emails and memos. The Meru County Government can benefit greatly from these findings in making educated judgments and formulating effective strategies, particularly for the purpose of carrying out programs like the County Integrated Development Plan. up addition to filling up research gaps, this study strengthens our understanding of the theoretical and empirical aspects that influence plan execution.