Publication:

Influence of Performance Management on Employee Productivity in County Governments of Kenya: A Case of Nairobi County Government

The purpose of this study was to investigate the influence of performance management on employee productivity in Kenyan county governments, with a particular focus on Nairobi County Government. The following specific objectives were pursued: determining how performance planning influence employee productivity in Nairobi County Government; investigating the influence of performance appraisal on employee productivity in Nairobi County Government; determining the influence of performance feedback on employee productivity in Nairobi County Government; and determining the influence of incentive systems on employee productivity in Nairobi County Government. Resource based view theory; Goal setting and expectancy theory were adopted in the study. A descriptive survey research design was adopted in the study. Target population comprised of 12,489 personnel from various departments of NCG, including Finance, Accounts, Procurement and Supply Chain Staff, Information Technology Staff, Human Resource, Planning Department, Training Department, and Inspectorate. By using Krejcie and Morgan table of sample size determination, 375 respondents were selected for the study. Stratified and simple random sampling procedures were employed in selecting the sample size. The questionnaire (general employees) and interview guide (for departmental managers) were the main tools of data collection. The information gathered was subjected to quantitative and qualitative analysis. The study made use of both descriptive and inferential types of quantitative analysis. The data was summarized in terms of frequencies and percentages using the Statistical Package for Social Sciences (SPSS). Tables and figures were used to present the data. Data collected from the interviews was organized according to the themes of the study and presented in a narrative form. This study revealed that there is a statistical significant relationship between performance management and employee productivity in Nairobi County Government. Additionally, it was also revealed that performance appraisal has the strongest level of influence on employee productivity followed by rewards and feedback. Performance planning had a negative but significant influence on the employee productivity. The study recommends that the county government administration and especially the human resource department should strive towards ensuring that there is equality in the organization. There is also a need for the employees to be given an opportunity to air their views and grievances. Reward policies need to be reviewed. Managers and supervisors should be trained on how to provide effective and constructive feedback. The study also recommends that training and development opportunities should be provided to the employees to increase their efficiency and productivity. There is a need for a further research to be conducted to assess other factors affecting employee productivity in Nairobi City County