Effects of Process Innovation Strategieson Service Delivery at Isiolo County Referral Hospital Kenya

Abstract

Management places a high value on innovation as a means of ensuring the long-term viability of the organization and encouraging outstanding performance. A particular institution's success is heavily influenced by the innovative tactics it has amassed throughout a certain time period. The study's goal was to determine the impact process innovation strategy influence service delivery at Isiolo County Referral Hospital. Researchers set out to determine whether process innovation strategy affected Isiolo County Referral Hospital's overall service delivery. Building the Culture of Innovation Theory was used in this research. The health management committee, supply chain officers, department supervisors, department heads, and ICT officials were among the 80 members of the target group. 80 people were chosen as the sample size from the target demographic using stratified random sampling. The validity and dependability of the instruments were examined using Cronbach's alpha coefficient. Clarifying the research's goal to participants was an important step in adhering to ethical standards. Descriptive study design was modified by the researcher. A statistical program for social science (SPSS) was used to evaluate data based on descriptive statistics acquired by open-ended and closed-ended questionnaires, as well as through the use of descriptive statistics like percentages, figures, frequencies, and tables. A substantial correlation was found between process innovation strategies and organizational performance. According to the study's findings, additional research should be conducted using more innovative approaches to gather more data that can be used to improve the quality of future studies and minimize bias and mistake. In order to compare the results and so generalize, other techniques of analysis, such as inferential statistics, must be used. It is advisable to do similar research on other businesses in other sectors in order to find just those differences that are unique to them. In conclusion, the majority of the participant agree that innovation strategy had significant positive effect on service delivery on organization. The findings recommended, enhanced innovative strategies such as product, process and administrative innovation strategies to ensure better service delivery