Publication: Assessment of strategy implementation process on performance of national social security fund, Kenya
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2024-07
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Mount Kenya University
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Abstract
We live in a society with problems that may be rooted in politics, education, agriculture, health,
social security and transport. This is where entrepreneurs, the government and its agencies come
in to diagnose and provide solutions before they degenerate to uncontrollable proportions. The
study purpose was to assess strategy implementation process on performance of National Social
Security Fund, Kenya. The study was guided by six objectives; to examine the influence of
organization leadership, organization structure, organization culture, organization communication,
strategic resources and technology on performance of National Social Security Fund. The
researcher identified three theories; Economic Theory of wealth creation, Social cognitive Theory
and Systems Theory. The study philosophy was interpretivism with explanatory and descriptive
research design.. The target population of the study was 365 employees at NSSF head quarters.
The population was stratified or categorized according to their cadres, then purposive sampling
was used on the predetermined senior management cadre while simple random sampling
techniques was used on the middle management and non-management staff who had equal
chances of being selected for analysis. Questionnaires were administered to be completed by
respondents while observation and document analysis provided a bias towards the qualitative
design aspect. The sample size was 186 and this was determined using Krejcie and Morgan table.
Data was analyzed using inferential and descriptive statistics. Under inferential statistics the
researcher used regression while under descriptive statistics, the mean and the standard deviation
were used for measures of central tendency and measures of dispersion respectively. The
outcome was presented by the use of frequency tables. The study demonstrated a strong positive
correlation (R = 0.793) between the independent variables and performance, with approximately
62.9% of the variability in performance explained by the model (R Square = 0.629). ANOVA results
indicated that the regression model is statistically significant (F = 9.168, p < .001), suggesting that
the predictors collectively contribute to explaining the variability in performance. Individual
coefficients revealed significant influences of leadership, organization structure, culture,
communication, resources, and technology on performance (p < .05). Specifically, a one-unit
change in each of these factors led to significant percentage changes in NSSF's performance:
leadership (19.2%), structure (10.9%), culture (12.7%), communication (15.8%), resources (25.7%),
and technology (32%). Based on these results, recommendations are made to enhance
organizational effectiveness. Leadership development programs should be implemented to
empower managers and executives, fostering a culture of strong leadership within NSSF.
Additionally, a comprehensive review of the organization's structure is recommended to
streamline communication channels and clarify roles and responsibilities. Promoting a positive
organizational culture that values transparency and collaboration can further contribute to
performance improvement. Enhancing internal communication channels and optimizing resource
allocation processes are also recommended to ensure efficient operations. Moreover, investments
in technology infrastructure and continuous training for employees are advised to leverage
technological advancements for enhanced performance outcomes within NSSF. Further studies
should analyze the influence of various stakeholders on the fund's strategies, and explore the
mediating role of technology on the influence of strategy implementation processes.
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Keywords
National Social Security Fund Kenya, Organization structure, Internal communication, Collaboration