Publication: Assessing the influence of public participation on service delivery in Kenya county governments: a case of Laikipia county
| dc.contributor.author | Ekale, James | |
| dc.date.accessioned | 2024-09-06T11:46:19Z | |
| dc.date.available | 2024-09-06T11:46:19Z | |
| dc.date.issued | 2024-07 | |
| dc.description.abstract | Following the general elections in March 2013, Kenya implemented devolution. The major goal was to restore local communities' ability to engage in the administration of their own affairs while also making government services accessible to the populace locally. The duty to ensure that citizens participate in local affairs has been delegated to county governments. As it improves transparency, accountability, and responsiveness to local community demands, public involvement is a crucial instrument in the successful, efficient, and economical delivery of services to residents. The purpose of this research was to evaluate the relationship between public participation and service delivery in Kenya's Laikipia County. The study's goals was find the influence of information accessibility on service delivery, capacity building on service delivery; to determine the influence of efficient communication channels on service delivery; evaluate the influence of public contributions on service delivery and to identify the influence of feedback mechanisms on service delivery in Laikipia County. The stakeholder's theory and public choice theory based the study's foundation. The study used descriptive research approach with a population of 570491 Laikipia County inhabitants based on the estimated population from the 2019 National Census. The sample size was 400 respondents. In order to gather primary data, questionnaires were employed. Pilot test was carried out Nakuru East Sub- County in Nakuru County to 40 respondents to test validity and reliability. The information gathered from the surveys was sorted, revised, and coded for analysis. Both quantitative and qualitative analytic techniques were used in the data analysis. The data was examined with the aid of the spreadsheet programmes SPSS and Excel, and both descriptive statistics (distribution tables, percentages) and inferential statistics (regression multiple models and regression were applied. A moderately positive and statistically significant association was found (r = 0.523; p < 0.05) between information accessibility and service delivery, according to the study's findings. Additionally, capacity building and service delivery were found to have a moderately favorable and statistically significant link (r = 0.631; p < 0.05), states the study. Effective communication channels and service delivery also showed a somewhat positive and statistically significant association (r = 0.434; p < 0.05). In addition, the study found a statistically significant and moderately positive association (r = 0.645; p < 0.05) between public contribution and service delivery.The study also concluded that there was a moderate positive and statistically significant correlation between feedback mechanism and service delivery (r = 0.605; p < 0.05).These results implied that information accessibility, capacity building, effective communication channels, public contribution and feedback mechanism had a positive influence on servicer delivery in form of allocation efficiency, accessibility of services, accountability, equity and quality of services in Laikipia county, Kenya. This study recommended that information accessibility should be enhanced to improve on service delivery. The study also recommended that more capacity buildings forums should be done to enhance service delivery. In addition, the study recommended that effective communication channels should be enhanced to improve service delivery. On feedback mechanism the study recommends that the county should improve feedback mechanisms to improve service delivery in Laikipia county Kenya. | |
| dc.identifier.uri | https://erepository.mku.ac.ke/handle/123456789/6628 | |
| dc.language.iso | en | |
| dc.publisher | Mount Kenya University | |
| dc.subject | General elections | |
| dc.subject | Transparency | |
| dc.subject | Public participation | |
| dc.subject | Information accessibility | |
| dc.title | Assessing the influence of public participation on service delivery in Kenya county governments: a case of Laikipia county | |
| dc.type | Thesis | |
| dspace.entity.type | Publication |