Thesis:

Analysis of digital transformation platforms on performance of healthcare services in Kajiado county, Kenya: case of private hospitals

Digital transformation in developing countries often faces challenges such as infrastructure limitations, connectivity issues, and the need for increased investment. The success of these initiatives depends on collaborative efforts from the government, private sector, and international organizations to overcome these challenges and ensure sustainable progress in digital health. This study aimed to analyze the influence of digital transformation platforms on the performance of healthcare services in private hospitals in Kajiado County, Kenya. The specific objectives were: .To evaluate influence of business model transformation platform on performance of healthcare services in Kajiado County Private Hospitals ii.To investigate influence of process transformation platform on performance of healthcare services in Kajiado County Private Hospitals iii.To analyze influence of cultural transformation platform on performance of healthcare services in Kajiado County Private Hospitals .To analyze influence of domain transformation platform on performance of healthcare services in Kajiado County Private Hospitals . The research design was descriptive, targeting all employees of Kajiado County Private Hospitals, including permanent, temporary, and casual laborers. The target population for this study were the employees of Kajiado County Private hospitals; According to the report in County health department human resource data (2024) there are 665 permanent employees working in various departments in private hospitals in the County Purposive sampling empowers researchers to intentionally select 45 hospital administrators working all hospitals in the private hospitals since there are the one in charge of overall strategic transformation of facility at departmental levels. The study reveals that business model transformation platforms positively influences the overall performance of healthcare services. Process transformation platforms enhance the efficiency of healthcare services, while cultural transformation platforms improve the overall functioning of the hospitals. The study concludes that digital transformation platforms significantly enhance the performance and efficiency of healthcare services in Kajiado County Private Hospitals. Collaborative efforts are essential to overcome the existing challenges and ensure sustainable progress in digital health. To address infrastructure limitations, it is recommended that both the government and private sector increase investments in digital health infrastructure. This will improve connectivity and support the implementation of digital transformation platforms. It is crucial to provide continuous training and capacity building programs for healthcare workers to effectively utilize digital transformation platforms. This will ensure that the staff is well-equipped to handle new technologies and improve service delivery.