Influence of supply chain management practices on performance of Wajir county government

Abstract

Supply chain management, broadly defined as the integration, coordination, and collaboration between organizations and throughout the supply chain, is the production of goods, services, and information that provide value for customers and other stakeholders. A potentially advantageous tactic for gaining a competitive edge and improving organizational performance is effective supply chain management (SCM). Examining the impact of supply chain management techniques on the Wajir County Government's performance was the aim of the study. The study's specific objectives were to ascertain the impact of supply chain integration practice on Wajir County Government performance, investigate the impact of customer relationship management practice on Wajir County Government performance, ascertain the impact of information sharing practice on Wajir County Government performance, and, lastly, evaluate the impact of strategic supplier partnership practice on Wajir County Government performance. A descriptive survey was used as the study's research design. Two hundred and Ninety five (295) Wajir County employees from the departments of the Inspectorate Department, Finance Department, ICT Department, Human Resource Department, Trade and Infrastructure Department, and Procurement Division made up the population for this study. Ninety (90) respondents from the study's target population were selected at random. Self-administered questionnaires that are mostly quantitative and descriptive in nature were used to gather the primary data. levels of Cronbach's alpha (α) beyond 0.7 were considered satisfactory, whilst levels below 0.7 were considered questionable. Following data collection, the completed and returned questionnaires were coded, their completeness verified, and their data entered into the social science statistical program (SPSS version 24). Descriptive statistics were employed to explain the characteristics of the variables, while regression analysis was utilized to examine the relationships between variables. From the regression analysis, the findings showed that Supply Chain Integration practice(SCI), Customer Relationship Management practice (CRM), Influence of Information Sharing practice (IS) and Strategic Supplier Partnership Practice (SSP) significantly predict the performance of Wajir County Government, Kenya. There is a strong linear association between Wajir County Government performance and Supply Chain Management methods, as indicated by the linear regression results, which show R 2 =.655 and R= 0.809. 65.5% of the variability in our dependent variable was explained by the independent variables. The practice of supply chain integration (SCI) exhibited the strongest correlation with the performance of the Wajir County government in Kenya (β = 0.353, p˂ 0.05), then followed by Strategic Supplier Partnership Practice (SSP) (β =0.291, p˂ 0.05), Customer Relationship Management practice (CRM) (β =0.233, p˂ 0.05) and Information Sharing practice (ISP). SCC practice with (β =0.140, p˃ 0.05) respectively.