Thesis:

Influence of supply chain management practices on service delivery at the judiciary headquater in Nairobi, Kenya

Service delivery is a fundamental aspect of public organizations, playing a critical role in fulfilling the expectations and needs of the public. As a result, organizations are called upon to improve on the efficiency of their supply chain. The primary goal of this research was to find out how supply chain management techniques affect the quality of services provided at the Kenyan Judiciary Headquarters in Nairobi. The specific objectives were to find out how e-sourcing techniques, collaboration, inventory management and supplier management relationship practices affect service delivery. The study was grounded on the transaction costs theory, institutional theory, resource dependence theory, and the Kaizen theory. The study used a descriptive design, targeting 235 employees working at Judiciary Headquarters in Nairobi. A stratified random selection technique was used to pick the 148 participants that made up the sample size. Interview guides and structured questionnaires were used for data gathering. All the data was processed and analyzed in SPSS V.24. The multiple regression analysis revealed a strong model fit, with an R² value of 0.610, indicating that the independent variables explain 61% of the variance in service delivery. Specifically, e-sourcing practices, collaboration, and supplier relationship management were found to have significant positive effects on service delivery, with standardized coefficients (Beta) of 0.367, 0.328, and 0.312, respectively. Inventory management also had a positive impact, though to a lesser extent (Beta = 0.215). The ANOVA results confirmed the overall model’s significance with an F-statistic of 31.45, p < 0.001. These findings underscore the crucial role of effective supply chain management practices in enhancing service delivery performance. The study concludes that targeted improvements in these areas can significantly enhance service outcomes, and it recommends further investment in e-sourcing systems, fostering collaboration, and strengthening supplier relationships to improve overall service delivery.