Assessment of supply chain partnership on service delivery in the county assembly of Nakuru

Abstract

Supply chain partnerships are increasingly recognized as vital for enhancing service delivery in various sectors, including public administration. This study explores how supply chain collaboration affects service delivery within the County Assembly of Nakuru. Effective supply chain management can lead to more efficient resource use, improved service quality, and timely deliveries, all of which are crucial for public sector organizations. Despite the acknowledged benefits, challenges persist, particularly in developing economies. This research aimed to evaluate how specific elements of supply chain partnerships such as information sharing, decision synchronization, incentive alignment, and teamwork how they affect service delivery in the County Assembly of Nakuru. By applying theories such as the Theory of Constraints, Supply Chain Network Theory, Agency Theory, and Team Theory, the study seeks to provide insights into the dynamics of supply chain collaboration and its effect on public sector performance. A descriptive research design guided the study, utilizing a census sampling technique to ensure comprehensive data collection from all relevant departments. Data was collected using structured questionnaires and analyzed through both quantitative and qualitative methods to offer a detailed understanding of the relationship between supply chain practices and service delivery outcomes. The findings were presented in charts graphs and tables. The study's findings indicate that supply chain practices significantly impact service delivery within the County Assembly of Nakuru. Supply chain information sharing, with a strong correlation coefficient of 0.518 (p = 0.011), enhances efficiency by ensuring timely and accurate communication. Decision synchronization also showed a positive correlation (r = 0.563, p = 0.014), highlighting the role of coordinated procurement and logistics in minimizing delays. Incentive alignment (r = 0.449, p = 0.021) was found to improve operational effectiveness, though inconsistencies in its implementation were noted. Additionally, teamwork within the supply chain function contributes to improved service delivery through enhanced problem-solving and coordination. The study recommends strengthening real-time data exchange, improving decision synchronization mechanisms, and refining incentive structures to enhance service delivery outcomes. Further, fostering a culture of teamwork and collaboration within supply chain teams will ensure efficiency and responsiveness in service delivery processes.