Governance decentralization and service delivery in Bomet county government, Kenya

Abstract

Service delivery is a vital component of decentralized governance, aiming to improve institutional efficiency and responsiveness to citizens' needs. This study seeks to assess how different dimensions of decentralization affect service delivery in Bomet County. Specifically, it will examine the impact of financial, political, and administrative decentralization, as well as the role of citizen participation in enhancing service delivery. The study will be guided by three key theoretical frameworks: the principal-Agent Theory, which explores the challenges of delegation and accountability; the Sequential Theory of Decentralization, which outlines the staged implementation of decentralization; and the New Public Management Theory, which focuses on efficiency and performance in public service reforms. A mixed-methods approach will be used for data collection. Quantitative data will be gathered through structured surveys, while qualitative insights will be obtained through interviews and document analysis. This combination will ensure a comprehensive understanding of the decentralization-service delivery nexus. The expected outcomes of the study suggest that financial, political, and administrative decentralization each significantly influence service delivery, though in distinct ways. Moreover, citizen participation is anticipated to be a key determinant of service quality and responsiveness. The findings will likely recommend a holistic approach to decentralization—integrating all four dimensions—as essential for improving service delivery in county governments like Bomet. This research aims to provide practical insights for policymakers and stakeholders to strengthen decentralization frameworks and enhance public service outcomes at the county level.