Thesis:

Influence Of Managing Project Quality On Performance Of Narok County Government Projects

Since the inception of devolved governance in Kenya in 2013, county governments, including Narok County, have undertaken diverse projects. However, reports indicate numerous projects facing delays, budget overruns, and quality deficiencies. Challenges such as resource constraints, governance deficiencies, and socio-economic disparities hinder effective project implementation. Notably, a significant portion of infrastructure projects in Narok County suffers from substandard materials and workmanship, impacting durability and functionality. Addressing these issues requires an examination of how managing project quality influences County Government Projects' performance. Understanding this relationship is crucial for improving project outcomes and enhancing service delivery to Narok County residents. This study therefore seeks to analyze the influence of managing project quality on performance of Narok County Government Projects. The study was guided by the following specific research objectives; to assess the influence of quality-based requirements on Performance of Narok County Government Projects; to establish the influence value-added requirements on Performance of Narok County Government Projects; and to examine the influence of product and process on Performance of Narok County Government Projects. The study was grounded on total quality management theory and theory of constraints. The study employed a descriptive research design, chosen for its ability to portray accurately the characteristics of individuals, situations, or groups. Descriptive design allows for generalizing findings to a broader population, presenting facts about the existing situation and providing insights into ongoing practices, beliefs, and trends. The study targeted 182 projects funded by the County Government of Narok while the unit of observation included 528 project managers, project supervisors, contractors and the members of general public. Yamane formula is utilized to obtain a sample size of 142 respondents. This study employed stratified random sampling to ensure proportional representation from distinct categories within the target population. Data was gathered through semistructured questionnaires. The study assessed validity using content validity, ensuring accuracy and meaningful inferences. Instrument reliability was assessed by calculating the Cronbach's alpha value, aiming for a threshold of 0.7 or higher. Data analysis methods v included frequencies, percentages, means, standard deviations, correlation analysis, and regression analysis. The study's significance level is set at 95% confidence with twotailed analysis. The findings were presented through figures and tables. The findings revealed that Narok County Government projects exhibited a strong adherence to qualitybased requirements, with high compliance rates (mean of 4.69), accurate and precise deliverables (mean of 4.36), and reliable project outcomes (mean of 4.28). Stakeholder satisfaction, however, showed more variability (mean of 3.77), indicating room for improvement. The study concluded that adherence to defined product and process requirements is vital for successful project implementation, and value-added features substantially improve user satisfaction. Recommendations included improving clarity in product requirements, focusing on value-added services, strengthening quality control, engaging stakeholders, and investing in capacity building to enhance project outcom