Thesis:

Analysis of strategic control practices on service delivery in Kiambu county, Kenya

The performance and failure of a corporate depend on the extent of its capability to comprehend its mission aims and resolutions. For an organization to be successful, it should set a particular stratagem as well as pursue to execute it in the shadow of several deviations that circumjacent the corporate. It is clear organizations both in the private and public operate in a vagarious environment that is constantly morphing either internally or externally thus there is a need to follow-up the implementation of its strategies or amend those strategies through strategic control practices. Therefore, the general purpose for this research project was to analyse strategic control practices on service delivery in Kiambu County and the specific aims were to determine the influence of implementation control, to examine the influence of premises control, to establish the influence of strategic surveillance on service delivery in Kiambu County. The study project was supported by the succeeding philosophies; resource mobilization theory, resource based view theory and service delivery model. Descriptive survey study plan was embraced for the research to identify the relationship between the variables. The target population was 90 employees from ten targeted departments at county headquarters. Census approach was used determine the sample size. Data for this research was obtained using a close ended questionnaire and analyzed through the use of descriptive and inferential analysis methods to determine the relationships amongst the exploration factors, while findings were presented in figures and tables. The response rate was at 93.3% where 84 questionnaires were returned out of 90 administered. Results revealed a βeta score of 0.696, and a p-value of 0.001 between implementation controls and service delivery of Kiambu County. Results presented further indicated a βeta score of 0.523 and a p-value of 0.001, between premises control and service delivery in Kiambu County. Lastly, results revealed a β=0.810 and a p-value of 0.001 between strategic surveillance and service delivery. The study concluded that, implementation controls, premises control and strategic surveillance significantly and positively influenced service delivery of Kiambu County, Kenya. The study recommends that it is imperative to implement robust policies aimed at enhancing implementation control. Additionally, the study recommends establishment of clear guidelines for managing premises ensuring uniform standards for maintenance, safety, and accessibility. Lastly, the study recommends that establishment of a comprehensive surveillance system integrating technological tools and human intelligence networks is crucial for real-time monitoring.