FLEXIBLE WORKING PRACTICES ON EMPLOYEE PERFORMANCE IN ORGANISATIONS: (A CASE OF CONTACT CENTRES IN NAIROBI, KENYA)

Abstract

The hours and times people work have always been subject to change but the pace of this change is increasing because employees want to achieve a better work life balance, organisations want to match their business needs with the way their employees work and the changing customer expectations have put organisations under pressure to perform better and this expectations mean that new ways of working have to be found to meet these expectations.