Influence of operational resources on service delivery among kenya police officers in Mombasa county, Kenya
Munyiri, Rose Wangeci
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Background literature showed that, there were 2,919 crimes reported within Mombasa County in 2015. In 2016, the number of reported crimes increased to 3097 indicating a decline in service delivery. However, in 2017, the crimes recorded dropped by 479 cases to stand at 2,618 translating to a great improvement in service delivery. As a result, the researcher analyzed the interaction between operational resources and service delivery among Kenya police officers in Mombasa County, Kenya. It investigated the influence of Integrated Command Centre on service delivery of Kenya police officers in Mombasa County, assessed the influence of police equipment on service delivery of Kenya police officers in Mombasa County and verified the influence of police housing on service delivery of Kenya police officers in Mombasa County. It assumed that operation resources have influence on service delivery of Kenya police officers in Mombasa County thus, aimed at establishing this influence. Resource based and attribution theories were used. The scope was limited to police officers working in Mombasa County. Mixed research method (quantitative dominant) was applied with a target population of 1040 police officers of diverse ranks working in Mombasa County. The research adopted census sampling for the officer at the rank of commissioner of police, senior superintendent of police and superintendent of police while, stratified sampling technique was used for the rest of the ranks using 10% of the target population. The size of the sample for the study was 118 respondents. Questionnaires and interview schedules were used when collecting data while the analysis was done using SPSS version 22.0, multiple regression and excel stat to bring out the findings in terms of frequencies mean and standard deviation. From the findings it was clear that, an improved integrated command center lead to reduced crime rate which is an indicator of improved level of service delivery. The study also found out that provision of police equipment significantly improved service delivery among police officers in Mombasa County. However, it was established that, the police housing influenced service delivery of the police though not significantly. The recommendations were that, at least one integrated command center should be put up in each major town. This would help amplify crime reduction as the cameras among other capabilities discussed, would act as a major deterrence to offenders. In addition to that, the researcher recommended that, serviceable and adequate police equipment should be availed to all police stations to facilitate officers’ movement and efficiency to deter and detect crimes hence reducing the rate. The study further recommended an improvement in police housing to allow for comfort when working. Lastly, further studies were recommended on the influence of operational resources on service delivery of other public security sectors like the Kenya wildlife service, Kenya forest service and Kenya Prisons. This study urged the police management to consider the recommendations of this study during decision making on the operational resources. This will influence how effective, efficient and sustainable service delivery shall be among police officers in the county of Mombasa, Kenya.