EFFECTS OF PERFORMANCE CONTRACT ON SERVICE DELIVERY IN LOCAL AUTHORITIES IN KENYA (A CASE OF ELDORET MUNICIPAL COUNCIL)

Abstract

The impact of performance contracts on service delivery in Kenya’s public service has become significant. There is need to establish why after the introduction and implementation of performance contracts in the Local authorities, some problems associated with service delivery are still prevalent in Municipalities sparking public protests. The purpose of this study was to assess effects of performance contracts on service delivery in municipal councils. Data was collected from employees in the Eldoret municipal council. The study will be guided by the principal-agent theory and the goal setting theory by Dr. Edwin Locke. Descriptive survey research design was used.