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EFFECTS OF EMPLOYEE SATISFACTION ON CUSTOMER RETENTION AND CORPORATE PROFITABILITY (A CASE OF KENYA TRAVEL AGENTS AND TOUR OPERATORS IN NAIROBICOUNTY)

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dc.contributor.authorOWINO, PATRICK JUMA
dc.date.accessioned2015-11-10T10:20:48Z
dc.date.available2015-11-10T10:20:48Z
dc.date.issued2011-01-01
dc.description.abstractThis research sought to empirically assess the effects of employee satisfaction on customer retention and corporate profitability within Kenya Travel Agents and Tour Operators. It thereafter outlined the relationship that exists between employee satisfaction, customer retention and corporate profitability.en_US
dc.identifier.urihttp://erepository.mku.ac.ke/handle/123456789/61
dc.language.isoenen_US
dc.subjectEMPLOYEE SATISFACTION, CUSTOMER RETENTION, CORPORATE PROFITABILITY, TRAVEL AGENTS, TOURen_US
dc.titleEFFECTS OF EMPLOYEE SATISFACTION ON CUSTOMER RETENTION AND CORPORATE PROFITABILITY (A CASE OF KENYA TRAVEL AGENTS AND TOUR OPERATORS IN NAIROBICOUNTY)en_US
dc.typeThesisen_US
dspace.entity.typePublication
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