Thesis:

The role of governance in service delivery in Nyeri central sub-county, Nyeri county, Kenya

Both national and local authorities are becoming more interested in ways that can enhance governance and the provision of services to citizens. Since the beginning of devolution, citizens have had high standards for public service performance. In a devolved system, governance plans are an integral part of service delivery. The primary goal of the research was to investigate the role of governance in service delivery in county governments. The study aimed at accomplishing the adhering to specific objectives: to examine how existing governance strategies have impacted service delivery, to assess the level to which the community has been involved, and to evaluate some of the issues that are impeding good service delivery in Nyeri Central Sub-County. The study was supported by both the governance and performance theories. The study used a mixed methods approach. The study will use a descriptive research design. The investigation was carried out in Nyeri Central Sub-County. The target population for the research is 140,338 people who live in the Nyeri Central sub-county. This study used a sample size of 178 people. This study employed systematic sampling. Construct validity was evaluated using factor analysis. The validity and reliability data were utilized to determine the research tool's suitability. Cronbach's alpha was used to assess reliability. This study also tested faces and construct validity. A questionnaire was used to gather information in a quantitative format, while a checklist for interviews was used for the collection of qualitative information. Descriptive and inferential statistics for quantitative data were calculated using SPSS (v23). A thematic analysis method was used to summarize qualitative data. The study's conclusions are intended to assist policymakers in evaluating governance solutions in promoting the efficacy of service delivery. Studies reveal that although governance tactics have facilitated the procedure of decision-making and planning, they have not resulted in considerably higher service efficiency.