Thesis:

Influence of resource utilization on service delivery Of non-governmental organisations case study of World food programme, south Sudan

The increasing economic challenges in developing countries have led to a significant rise in the number of non-governmental organizations (NGOs) competing for limited resources to support their operations. This study examined the influence of resource utilization on the efficiency of service delivery within the World Food Programme (WFP) in South Sudan. The research was grounded in Resource Dependence Theory, Stakeholder Theory, and Human Capital Theory and explored the impacts of personnel, technology, and fund utilization on service delivery outcomes. A cross-sectional survey design was employed, targeting 1000 WFP staff members across various departments, with a sample size of 285 respondents determined using Yamane’s formula. Data collection was conducted using structured questionnaires, and the data were analyzed through descriptive and inferential statistics, including multivariate regression using SPSS (V.24). The findings indicated that personnel utilization had the most significant impact on service delivery efficiency, with a correlation coefficient of 0.392 (p < 0.001). Respondents rated the provision of necessary resources and tools with a mean score of 4.08 (SD = 1.27), highlighting its critical role in enhancing efficiency. Technology utilization was positively correlated with service delivery, with a mean score of 3.45 (SD = 1.29) for technology's role in enhancing communication and coordination. However, fund utilization showed a weaker direct impact on service delivery, with a mean score of 2.63 (SD = 1.54), indicating that while financial resources were necessary, their direct influence on efficiency was less pronounced. The study recommended that WFP prioritize continuous staff development and training to optimize personnel utilization, as these factors strongly influenced service delivery. Furthermore, improving the maintenance and updating of technological tools was deemed essential to enhance operational efficiency. Although fund utilization showed a weaker direct impact, the study advocated for more strategic financial management practices to ensure efficient resource allocation and utilization. This research provided valuable insights for NGOs on optimizing resource utilization to improve service delivery, especially in challenging environments like South Sudan. The findings contributed to the broader field of NGO management, offering practical recommendations to enhance the effectiveness of humanitarian interventions and support the achievement of organizational objectives